Hello, how can we help?

How to contact Offside Mode support

Category: Getting started

To contact Offside Mode, submit a ticket on this site. Go to the support home page and choose Submit a ticket. Enter your name and email address, pick a department, and describe what you need. Submit...

Privacy and your information

Category: Privacy and your information

Offside Mode's privacy policy is available at https://www.offsidemode.com/policies/privacy-policy. When you contact support, this help desk stores at least the name, email address and message you send...

Shipping, returns and sizing: information coming before ordering opens

Category: Orders, shipping and returns

We are still finalizing the details of shipping, returns, exchanges and sizing for Drop 01, because ordering is not open yet. The full information will be published in this section before the first or...

How do I check on my support ticket?

Category: Getting started

To check on a request you already sent, open the support home page and choose View existing tickets. Enter the email address you used and the tracking ID from your confirmation email. You will see the...

When can I order Drop 01?

Category: Getting started

The Offside Mode store is currently in preview and ordering is not open yet. Drop 01 is our first collection. When ordering opens, it will be announced on offsidemode.com. Until then, you can look thr...

I did not receive an email from Offside Mode

Category: Getting started

If you are waiting on a confirmation or a reply and nothing has arrived: Check your spam or junk folder and any promotions tab. Search your mailbox for "offsidemode.com". Mark the message as not spam...